Hotels and holiday lets: six steps from enquiry to review.
Between the message that comes in on a Friday evening and the review two weeks later, there are six moments where time gets lost, and in two of them a night’s booking as well. Here is the sequence, step by step.
- Two platforms and a bookings diary
- The key safe code typed in by hand, late half the time
- Sunday evening’s enquiry read on Monday morning
- The tourist tax worked out again on a calculator
- The fire safety certificate hunted down on the day of the inspection
- One calendar, with the platforms kept in step automatically
- Code and instructions go out the day before, in the guest’s own language
- An answer the same evening, with the nights that really are free
- The month’s return ready to send, broken down by unit
- A reminder three months before expiry, with the old document attached
| Step | What happens today | What we put in place | |
|---|---|---|---|
| Enquiry | Every platform has an inbox of its own | One list, the dates picked out, the unit identified | See it → |
| Booking | The risk of double-booking the same night | One calendar, with the night blocked straight away across every channel | See it → |
| Before arrival | The same message retyped for every guest | A set sequence, the code the day before, in the guest’s language | See it → |
| The stay | The cleaning rota passed on over the phone | The rota goes out every morning, with changes carried through | See it → |
| Departure | The tourist tax worked out again by hand | A return broken down per overnight stay and per adult, ready for the commune | See it → |
| Afterwards | The review nobody ever gets round to asking for | The request at the right moment, with a reminder if nothing comes back | See it → |
| Ongoing | The same five questions, asked in the evening and at weekends | An assistant that answers in the guest’s language and hands over to you at the right moment | See it → |
Five questions, fifteen times a week.
Parking, arrival times, dogs, wifi, how far it is to the station. Each of them tends to come in the evening, and often in a language other than your own.
We do not build an assistant that passes itself off as you. The one we build handles the simple cases using your own answers, makes nothing up, and passes the rest on honestly. It stops where negotiation begins: it promises nothing on your behalf.
The welcome, the local tip, the better room.
We do not touch how you welcome people, or the gesture you decide to make for a guest. We take away whatever stops you being there at the right moment.
Shall we go through your six steps together?
45 minutes, free and with no obligation. We take your six steps and look at where things get stuck. You come away knowing the order to tackle them in.