Customers & Service Common questions are answered before anyone on the team reads them.
It is nearly always the same five questions. We do not build a chatbot that pretends to be a person, but one that handles the simple cases properly and passes the rest to a person, openly.
The problem
It is nearly always the same five questions. Opening hours, delivery time, price, how does this work, where is my order. Each one is asked several times a day, and each time somebody types the answer out again.
On top of that, customers ask in the evening and at weekends. The answer comes on Monday at ten. In the meantime some of them have bought elsewhere.
It is a fair worry that a chatbot comes across as impersonal. A bad chatbot is worse than none at all. That is why we do not build one that pretends to be a person, but one that handles the simple cases properly and passes the rest to a person, openly.
What you get
One language is included, and each additional language adds 10%.
How it works
Capture
Your documented knowledge and incoming questions come together in one place.
Process
The assistant answers from your own knowledge and sorts by urgency and subject.
Deliver
Simple cases are answered, and the rest goes to the right person with a summary.
Review
Satisfaction and unanswered questions feed back in, and the knowledge base grows with them.
What it costs
Included: discovery, building the knowledge base, testing with real questions, AI labelling, handover. The range depends on how much of your knowledge is already written down.
Included: running it, licences, ongoing upkeep of the knowledge base, support.
No lock-in. Cancellable month by month. What keeps you with us is the work, not the length of the contract.
All prices are indicative and are agreed during the call.
Options
Timeline
from Week 7 · Spot checks
What you own
The database, the workflows and all the logins sit in your own accounts. If you want to stop tomorrow, you take it all with you.
We do not make you dependent on us. You are not renting a system, you are getting one.
Common questions
Does it make up answers?+
No. It answers only from your own knowledge. Anything it is not sure about, it passes on honestly, with a summary.
Do customers notice it is a machine?+
Yes, and that is the point. The assistant identifies itself as one. Hiding it never works for long.
What if it says something wrong?+
Uncertain cases go to a person rather than out to the customer. During the start phase we keep a close eye on this and fine-tune.
We have not written anything down.+
Not a problem. We build the knowledge base with you before the assistant goes live.
Does this replace someone on the team?+
No. It takes the recurring questions off your hands, so your team has time for the cases where a person really matters.
See what this looks like for your business.
An intro call, free and with no obligation. We show you a system that is running and tell you honestly whether it is worth it for you.