EN DE FR NL
Book a call →
Independent garages

You are a mechanic, not a receptionist.

The phone rings while your hands are in an engine. In the evening you catch up on the quotes. We take away whatever keeps pulling you away from the job, without changing anything about your garage.

A mechanic under a car on the ramp, the tool trolley open alongside
Almost one call in fourgoes unanswered during opening hours.
Six in tencustomers who cannot get hold of anyone never ring back.
One call in threecomes in outside opening hours.

These are rough figures from industry studies, not results measured among our own customers. What they come down to is one simple thing: the phone rings exactly when you cannot pick it up, and the customer does not ring a second time.

What disappears from your week
The phone

Every call gets answered, even at 9pm.

Call answering that replies in German and in French, works out what the caller needs, offers a slot and puts them through when it really does have to be you.

Lead capture & qualification →
The status

An end to ‘is my car ready?’

A text goes out as soon as the status changes: booked in, diagnosis done, ready for collection. The customer knows without ringing.

Service assistant →
The deadline

A reminder about the technical inspection, six weeks ahead.

The service too. And the tyre changeover in spring and autumn, so the rush spreads over weeks instead of landing all at once.

Compliance & deadline watch →
The customer

The one you have not seen for eighteen months.

One list a month, with the car and the last job done on it. Plus the request for a Google review that goes out after collection.

Customer retention →
How it works, in three steps
The customer ringsOr fills in the form, or sends an email. It makes no difference which.
The system handles itIt establishes what is needed, notes the car and offers a free slot in your own diary.
You find it all doneThe appointment is in the diary with the job alongside it. You have not typed a thing.
One day, before and after
Time
Today
With a system
7.30am
Two messages on the answerphone from last night. You listen to them between two jobs.
Last night’s calls have already been sorted and logged, with the car and what is needed.
9.20am
A customer rings to ask whether his car is ready. The third this week.
He got the text once the diagnosis was done. He does not ring.
11am
The phone rings. Your hands are in an engine and you do not pick up.
The call is answered, the job noted, a slot offered. You ring back if you need to.
2.30pm
Extra work needs approving. You ring, and it rings out.
A photo and a text go out. The customer approves the work with one tap and you carry on.
5.45pm
Three cars are due their technical inspection this month. Nobody knows.
The reminders went out six weeks ago. Two slots are already booked.
8.30pm
You catch up on the day’s quotes at home.
They went out before lunchtime, from a template with your prices and your hourly rate.
What garage owners tell us
‘My customers are older, they want a person on the phone.’The call answering service speaks like a person, in German or in French, and puts the caller through to the workshop as soon as the request is out of the ordinary. The system does not pretend to be you; it takes the message nobody else would have taken.
‘Another piece of software to learn.’No. We connect to what you already use. What you see is a diary filling up and texts going out. If a screen of its own is needed, we build it for you. Otherwise nothing new is added.
‘I already have my garage software.’Good, you will not have to change it. The system is connected to it. Where a program offers no connection at all, we say so in the first conversation and not afterwards.
‘A robot on the phone looks unprofessional.’True, when it is badly done. A missed call at 8am does not look professional either. You hear how it sounds during the trial run, and you decide what runs on its own and what crosses your desk.
And, depending on the garage
Following up open quotesA reminder after three days, a second one a week later, and then it stops.
Approval for extra workA photo, a text, and the customer confirms with one tap. No more chasing after a yes.
The check-in, done in advanceThe condition of the car and the job recorded in advance, so there is no argument at collection.
The warning when parts are missingIf a part has not arrived by the day before, you know before the customer is at the door.
What stays with you

The diagnosis, the hands, the conversation.

Finding the fault, putting it right and telling the customer what is urgent and what can wait: that is where a garage makes its name, and no system comes close. The rest, we take care of.

Shall we take a look at your week?

45 minutes, free and with no obligation. We look at your calls, your deadlines and your quotes, and you come away with a clear list, in order of priority, even if you leave it at that.

Book a call →See our solutions →

Or by phone: +32 495 73 39 05